LEGAL

Privacy Policy

Last updated: September 24, 2026

SMS Privacy (A2P)

We collect and store phone numbers only with the owner's consent, to send legitimate business communication (appointment confirmations, reminders, and follow-ups). We never sell or share mobile numbers or SMS opt-in data with third parties or affiliates for marketing purposes. You can opt out at any time by replying STOP.

1.Information We Collect

a. Contact information: name, email, phone number, and preferred language, provided through our forms, booking calendar, or chat.
b. Real estate preferences: whether you want to buy, sell, rent, or invest, your timeline, budget range, preferred area, and property type.
c. Communication records: messages, chat conversations, and appointment history.
d. Technical data: IP address, device type, browser, and cookies.

2.SMS Consent (A2P 10DLC)

By providing your phone number and agreeing to receive messages, you consent to receive automated text messages from Brenda Flores for:

Appointment confirmations and reminders
Follow-up on your real estate inquiry
Responses to questions you initiate

Consent is not a condition of any purchase. Reply STOP to opt out, or HELP for assistance. Message and data rates may apply. Message frequency varies.

3.How We Use Your Information

To respond to your inquiry and schedule consultations
To send appointment confirmations, reminders, and follow-ups
To match you with properties or services that fit your needs
To improve our website and services
To comply with legal obligations, including A2P and TCPA regulations

4.Sharing of Information

We do not sell or rent your personal information. We share data only with:

Service providers: CRM, messaging, and scheduling platforms that help us operate, under confidentiality obligations.
Transaction parties: lenders, title companies, or other parties involved in a real estate transaction, only with your permission and when needed to serve you.
Legal authorities: when required by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

5.Data Retention

We keep your information while it is needed to serve you or as required by law. SMS consent records are kept in accordance with CTIA and TCPA requirements. You may request deletion of your information at any time.

6.Your SMS Opt-Out Rights

STOP: Reply STOP to any message to stop all SMS communications immediately.

HELP: Reply HELP for contact information and assistance.

Opting out does not affect essential messages about appointments you have already scheduled, unless you ask us to delete your information entirely.

7.Data Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and restricted access. No system is 100% secure; we will notify you of any data breach as required by law.

8.Cookies

We use cookies to keep the website working, remember your language preference, and understand how visitors use the site. You can disable cookies in your browser, but some features may not work properly.

9.Children's Privacy

This website is not intended for anyone under 18, and we do not knowingly collect information from minors.

10.Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete your personal information. To make a request, contact us using the information below.

11.Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the current version.

12.Contact

Brenda Flores
Email: brenda@housebrokerage.com
Phone: (469) 486-0404
Website: brendafrealtor.com